Jyotiba IT Solutions operates and manages its own cloud infrastructure for hosting supported applications and business solutions.
Our infrastructure is designed to provide businesses with a managed environment for running their applications without requiring them to maintain their own server infrastructure.
Hosting Responsibility
Depending on the selected product or project, Jyotiba IT Solutions may manage:
- Application hosting
- Server infrastructure
- Database hosting
- System monitoring
- Software deployment
- Security updates
- Backup processes
- Infrastructure maintenance
Specific hosting arrangements may vary according to the selected service plan or project agreement.
Customer Data Ownership
Customers retain ownership of the business data stored within their applications.
Hosting customer data on Jyotiba IT Solutions infrastructure does not transfer ownership of that data to Jyotiba IT Solutions.
Access Control
Infrastructure and administrative access are restricted to authorized personnel where required for system administration, support, maintenance, security, or troubleshooting.
Backup & Recovery
Backups may be maintained according to the applicable product, hosting plan, or project agreement.
Backup frequency, retention period, recovery expectations, and disaster recovery requirements may differ depending on the solution.
Where a customer requires specific recovery objectives or additional backup arrangements, these should be defined separately.
Maintenance
Infrastructure may occasionally require maintenance, security updates, upgrades, or other technical work.
Where practical, planned maintenance will be managed to minimize disruption to customer operations.
Service Availability
We work to maintain reliable service availability; however, no infrastructure can guarantee uninterrupted availability under all circumstances.
Availability requirements, service commitments, and any applicable SLA should be governed by the relevant commercial agreement.