Customer Data Ownership
Business data stored or processed through our products and solutions remains the property of the respective customer.
Clear data ownership. Controlled access. Service-specific hosting and recovery arrangements.
Security & Data
This page summarizes our published data, cloud and support principles. Product- or project-specific commitments remain governed by the applicable agreement.
Controlled Access
Administrative and support access is restricted to authorized personnel where required for implementation, support, maintenance, security or troubleshooting.
Managed Cloud Infrastructure
Jyotiba IT Solutions operates and manages its own cloud infrastructure for supported applications and business solutions.
Backup & Recovery
Backup frequency, retention and recovery expectations depend on the applicable product, hosting plan or project agreement.
Retention & Exit
Retention, data export assistance and deletion schedules follow the applicable service agreement or exit process.
Third-Party Services & AI
Integrated providers may process information under their own terms. AI-generated information should be reviewed before important decisions.
What we do and do not claim
We apply reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration or loss. Access to systems and customer information is restricted according to operational requirements.
At the same time, backup arrangements, recovery objectives, service availability commitments and formal SLAs are not presented as one universal promise. They can differ by product, hosting plan or project and should be defined in the applicable agreement.
Support access
Authorized personnel may require temporary or controlled access to applications, logs, databases or relevant business data for troubleshooting and support. Such access is limited to the purpose of providing the requested service, and customer data ownership remains with the customer.
Need specific recovery or availability commitments?
Where a customer requires specific recovery objectives, additional backup arrangements or formal availability commitments, these should be defined separately in the commercial or service agreement.