Privacy Policy

1. About This Policy

Jyotiba IT Solutions ("Jyotiba IT Solutions", "we", "our" or "us") provides custom software, business applications, system integrations and messaging-related services. This policy applies to information processed through our website, applications and services, including the Jyotiba IT Solutions Msg application.

The Jyotiba IT Solutions Msg application may use Meta services, including the WhatsApp Business Platform, to enable authorized businesses to send and manage business communications such as transaction notifications, invoices, alerts, reminders and service messages.

2. Information We May Process

Depending on how our services are used, we may process the following categories of information:

• Contact information: name, business name, mobile or WhatsApp number, email address and other contact details supplied by an authorized business or user.
• Messaging information: message content, approved template parameters, message identifiers, timestamps, delivery status, read status and related messaging metadata.
• Business transaction information: information required to generate or communicate transaction-related messages, such as invoice number, document date, amount, order reference or similar business information.
• Technical information: IP address, browser or device information, server logs, application logs and diagnostic data when required for security, troubleshooting or service operation.
• Meta Platform information: information made available to us through Meta APIs or the WhatsApp Business Platform that is necessary to provide the requested messaging functionality.

3. How We Use Information

We may use the information described above to:

• provide and operate our software and messaging services;
• send authorized transactional, informational or service-related WhatsApp messages;
• process message delivery and status information;
• support customers and respond to service requests;
• maintain system security, prevent misuse and investigate technical issues;
• monitor reliability and improve the operation of our applications and integrations;
• comply with applicable legal, regulatory and contractual obligations.

4. WhatsApp and Meta Services

Our application may communicate with Meta and WhatsApp Business Platform APIs to provide messaging functionality. When WhatsApp or other Meta services are used, information may also be processed by Meta in accordance with Meta's and WhatsApp's applicable terms and privacy policies.

We do not sell Meta Platform data or WhatsApp messaging data. We do not use such information for purposes unrelated to providing or supporting the requested service.

5. How Information Is Shared

We may share information only when reasonably necessary to operate the service, including with:

• Meta or WhatsApp when required to send or receive messages through their platforms;
• service providers that support hosting, infrastructure, security or communication services, subject to appropriate obligations;
• the business or organization that authorized the communication;
• government, regulatory or law-enforcement authorities when disclosure is required by applicable law.

We do not sell or rent personal information to third parties.

6. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, to provide the service, maintain legitimate business records, resolve disputes, meet contractual requirements and comply with applicable laws. Retention periods may vary depending on the type of information and the services being used.

7. Data Security

We use reasonable administrative, technical and organizational safeguards intended to protect information against unauthorized access, loss, misuse, alteration or disclosure. No method of electronic storage or transmission can be guaranteed to be completely secure.

8. Your Privacy Choices and Data Deletion

You may request access, correction or deletion of personal information associated with our services, subject to applicable law and any information we are required to retain.

To request deletion of data processed by Jyotiba IT Solutions Msg, email us at info@jyotibaits.com with the subject "Data Deletion Request - Jyotiba IT Solutions Msg". Please include the mobile/WhatsApp number or other information necessary for us to identify the relevant records. We may request reasonable verification before processing a deletion request.

After verification, we will delete or anonymize eligible data within a reasonable period, except where retention is required by law, needed for security or fraud prevention, or otherwise permitted by applicable law.

9. Third-Party Links and Services

Our website or applications may contain links to third-party services. Their privacy practices are governed by their own policies, and we are not responsible for the privacy practices of third parties.

10. Children's Privacy

Our business services are not directed to children, and we do not knowingly collect personal information from children through the Jyotiba IT Solutions Msg application.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, legal requirements or data-processing practices change. The latest version will be published on this page with the revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, our data practices or a deletion request, contact us: